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REFUNDS RETURNS
EXCHANGES

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

All returned items must be unworn and undamaged in the original boxes along with the original certificates where applicable. There should be no scratches or marks on the item and no sign of wear; the product should not have been altered in any way. Any items that are received that have been worn, damaged, or altered will not be refundable. Original shipping charges are non-refundable.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt/invoice or proof of purchase.

To start a return, you can contact us at info@biliajewelry.com. Please note that returns will need to be sent to the following address: 

BILIA Jewelry

3771 Hoggett Ford Rd 

Hermitage, TN 37076

If your return is accepted, follow the instructions below. Items sent back to us without first requesting a return will not be accepted.

  • Place a copy of your invoice in along with the item(s) you are returning.

  • We will email your return label. Please return in a bubble mailer.

  • All ORIGINAL diamond certificates (where applicable) and a copy of the original invoice must be included with the package in order for a full refund to be issued. Any package missing the original certificate(s) will be charged a fee of $200.00 per original certificate with no exceptions.

  • BILIA is not responsible for any packages it does not receive, or returns not submitted in accordance with these guidelines.

  • Payments received by credit card will be refunded the same way. Please allow 3-5 business days for processing after a return is received.

  • We have attempted to display the appearance of our jewelry on our website as close to reality as possible. Keep in mind that different computer monitors may show variations of product colors and details.


You can always contact us for any return question at info@biliajewelry.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Warranties

1. Product Excellence Guarantee:

Every product you buy from us must be free of defects or you may return it immediately for credit or replacement.

  • All items priced over are covered by a 3-month manufacturer’s warranty, which covers defective parts experienced under normal wear and the labor required to repair them. We cannot warranty any stones that we did not furnish.

  • Our warranty is valid only at BILIA. Improper repair of warranty service performed by someone other than BILIA will void this warranty.

  • All jewelry at BILIA is genuine, authentic and of consistent high quality and value.

  • BILIA disclaims any liability for consequential or accidental damages for breach of written or implied warranty of this item, including merchantability or fitness for a particular purpose. This warranty gives you specific legal rights, and you also have other rights, which vary from state to state. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation will not apply to you.

  • Our warranty is valid only in the USA.

2. Stone Replacement:

  • We will replace a missing diamond or gemstone on certain jewelry for up to 3 months after purchase, FREE of charge. This warranty excludes any jewelry merchandise that has lost a single diamond or gemstone with a total weight of 0.12 carat or larger.

3. Jewelry Not Covered Under Warranty:

  • Please be aware that our 3-month warranty only covers manufacturer’s defects. It does not cover the following:

    • General wear and tear such as scratches, dents, nicks or missing stones.

    • Although our jewelry is resistant to moisture, water damage is not covered.

    • Fading/chipping of the material on the product (which depends almost entirely on how you handle the product).

    • Lost or stolen parts.

    • Damage due to personal misuse or negligence.

    • Damage, accidental or otherwise, to the item while in the possession of the consumer not caused by a defect in material or workmanship.

4. Follow the instructions given below carefully to send your item to be repaired:

  • You must email info@biliajewelry.com and notify us that you will be shipping your merchandise. You must include your name, company name, order number item number with the word “Warranty” in the subject of the email. Please provide detail explanation of what is wrong with the jewelry you are sending back.

  • Make no reference to the word jewelry or the contents that you are sending on the outside of the box.

  • You must include a copy of the original invoice along with the item you wish to have repaired.

All packages must be sent to the following address:

BILIA Jewelry

3771 Hoggett Ford Rd 

Hermitage, TN 37076

  • We will email your return label

  • Use a bubble mailer for your return

 

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to submit a return request for the item you have, and once the return is accepted, make a separate purchase for the new item. This allows your new item to start making its way to you while the refund for the initial item is being processed. 

To start an exchange, you can contact us at info@biliajewelry.com. Please note that returns will need to be sent to the following address: 

BILIA Jewelry

3771 Hoggett Ford Rd 

Hermitage, TN 37076

Additionally, once we have receive the item you would like to exchange, we can issue a gift card to equal to the value of the original purchase price to be used towards your replacement item's purchase price.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@biliajewelry.com.

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